At Hey Suga Cosmetics, all sales are final! Due to the personal nature of our skincare and beauty products, we do not accept returns or exchanges.

Please review all product descriptions, ingredients, and order details carefully before completing your purchase.

Lost or Returned Packages – Refund & Reshipping Policy

At Hey Suga Cosmetics, we want every order to reach you safely!

If your package is lost in transit or returned to us, we will offer the option to either reship your order or issue a refund.

If there is an issue with your shipping address, we will attempt to contact you using the information provided at checkout. If we do not receive a response and your package is returned to us, a refund will be processed.

Please ensure all shipping information is accurate before placing your order.

Please Note: Original shipping fees are non-refundable. If a refund is issued, it will cover the cost of the products only. Shipping costs will not be included in the refund.

If your order arrives damaged, defective, or incorrect, please contact us at Hello@heysugacosmetics.com with your order number and photos of the issue so we can review and assist.

We appreciate your understanding and support of our small business! 🤎✨

Please note: This policy does not affect any rights you may have under applicable consumer protection laws.